This Privacy Policy was last updated on 31 August 2019
This Privacy Policy applies to all users of the crowdCaster Platform including any developers, mobile and application users (“you”, “your”, “users”).
The Platform is operated by crowdCaster Limited, a company registered in England and Wales under company number 09810749 (“crowdCaster”, “we”, “us”, “our”). crowdCaster is the controller of your personal information.
We respect your privacy and take the protection of personal information very seriously. The purpose of this policy (the “Privacy Policy”) is to describe the way we collect, store, use, and protect your personal information when providing the crowdCaster Platform, including our website (https://www.crowdcaster.com/), any related services, digital applications and software provided by crowdCaster, or any updated or modified versions thereof (the “Platform”).
Please read the terms of this Privacy Policy carefully and in conjunction with the Terms of Use and the Acceptable Use Policy, and make sure that they are understood, before using the Platform.
IF YOU DO NOT WISH FOR YOUR PERSONAL DATA TO BE USED IN THE WAYS DESCRIBED WITHIN THIS PRIVACY POLICY THEN YOU MUST NOT ACCESS OR USE THE PLATFORM.
We may change the terms of this Privacy Policy at any time. We will notify you of any changes by placing a notice on the Platform or by email or a message on your account sign-up page. If you do not agree with the change you must stop using the Platform. If you continue to use the Platform following notification of a change to this Privacy Policy, the changed terms will apply to you and you will be deemed to have accepted such terms.
Your personal information is any information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”).
Once you sign up to the Platform, you will no longer be anonymous to us as you will provide us with personal information. This personal information will include:
If you sign up to the Platform through a third party service (such as Facebook or Google+), we will receive information about you from such third party service, such as your name, email address, gender, locale and time zone and other information in your public profile. You can manage the information you share with crowdCaster by accessing your account permissions in the third party service.
All credit card information is entered directly into our payment system partner and we do not see or keep these details.
When using certain services or functionalities of crowdCaster, you may be asked to provide us with additional information, such as your date of birth, telephone number and IP address. This service information may include any information that we require in order to provide the requested service or functionalities.
You may also provide additional information to us on a voluntary basis. This includes content or products that you decide to upload or download from crowdCaster, or when you subscribe to additional services offered by us or when you communicate directly with us (eg. when you contact us with any enquiries).
crowdCaster allows users to communicate with each other through various communication channels, including public message boards. Please be aware that you are capable of disclosing your own personal information to other users through these communication channels. Other users can collect and use your personal information in this way. We take no responsibility for this and this Privacy Policy does not apply to any personal information that you disclose in this way.
We automatically receive and record internet usage information on our server logs from your browser, such as your internet protocol address (“IP address”), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the Platform, and the dates and times that you visit the Platform, paths taken, and time spent on sites and pages within the Platform. Please note that other websites visited before entering the Platform might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.
Please note that some of our business partners (e.g. advertisers) use their own cookies or widgets on the Platform. We have no access to or control over them. Information collected by any such cookies or widgets is governed by the privacy policy of the company that created it, and not by us.
the Platform may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about the Platform.
We also work closely with third parties (such as sub-contractors in payment and delivery services) in order to give you the best experience possible and we may receive information about you from them.
We will process your personal information
Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending direct marketing communications to you.
We may use any personal information that we have collected or obtained in order to:
We may send administrative messages and email updates to you about crowdCaster. Where we have obtained your express consent to do so, we may also send you promotional messages. You can choose to opt-out of promotional emails at any time, either by contacting us using the details provided at the end of this Privacy Policy, or by clicking on the unsubscribe link at the bottom of any of the promotional emails we send to you.
While you are logged into the Platform, we may display targeted adverts and other relevant information based on the personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the Platform. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.
You may voluntarily share your personal information and any content that you upload to, or share on, the Platform. You should carefully choose who you share information with and be particularly careful about sharing any content that includes sensitive information about yourself, such as religious denomination, sexual orientation, ethnic background and health details. We cannot accept responsibility or liability for information shared in this way.
We may share your personal information with:
If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.
We may disclose personal information if required:
We have the right to disclose your identity to any third party who is claiming that any content posted, uploaded, shared by you using the Platform constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not sell personal information. No personal information will be disclosed to anyone except as provided in this Privacy Policy.
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
We may need to disclose personal information to our employees that require the personal information to do their jobs.
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on crowdCaster. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
Our hosting company will host crowdCaster in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the Platform. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
We will only retain your personal information for as long as it is necessary for business purposes or for legal requirements.
During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information except as provided for by this Privacy Policy.
Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or maintain personally identifiable information from persons under 13 years old. If we learn that personally-identifiable information of persons less than 13 years old has been collected on or through the Platform, then we will take the appropriate steps to delete this information.
If you are the parent or legal guardian of a child under 13 who has become a registered user, then please contact us at info@crowdcaster.com to have that child’s account terminated and information deleted.
We may transfer your personal information to third parties which are based outside of the European Economic Area (“EEA”). For example, your personal information may be hosted on a server which is located in a foreign country which is located outside of the EEA.
Wherever we transfer your personal information outside of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:
Please contact us using the details provided at the end of this Privacy Policies if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA.
If you are located in the EEA, you have a number of rights in relation to how we process your personal information. These include:
You can exercise any of these rights any time by contacting us using the details provided at the end of this Privacy Policy.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to exercise your rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
This Privacy Policy does not apply to third party websites or services linked to the Platform or which advertise on the Platform. These third party websites, apps and services operate their own privacy policies which we encourage you to read and for which we cannot be responsible.
If you have any questions or concerns arising from this Privacy Policy or the way in which we handle personal information, please contact us at info@crowdcaster.com
Should you have any concerns about how we handle your personal data, please contact us in the first instance. We will do our best to resolve your concern. Alternatively, you may prefer to submit a complaint directly to your national supervisory authority which, in the United Kingdom is the Information Commissioner’s Office.